Bikenbiker.com Frequently Asked Questions
A) Bikenbiker.com is a marketplace and as such we have various vendors selling on the website. This also means that we do not have a particular retail store to see all the products. The Bikings is our largest vendor and also our brick and mortar retail wing for some products, which is based in Bangalore, India. If you would like to visit us there, feel free to call us at our customer service number +918792855118/+919591288855 and we’ll set you up.
Q) There is something I need and you don’t have it listed on the site. Can you help with that?
A) We sure can! To order something that’s not on our catalogue, please fill out the order form with what you need and we’ll get back to you about timelines and availability.
Q) Why are you charging me tax?
A) Taxation policies in our country require you to pay Sales Tax/VAT on the products you buy. The tax is defined by the state the vendor is shipping your item from. That being said, the MRP on products are uniform across the country so the amount of tax is built into your price and you don’t pay anything about MRP for it.
Also, local state taxes & octroi duties are extra for orders of any cart value, where applicable. If applicable, this will be your responsibility. Please contact us at firstname.lastname@example.org for more information on this.
Q) Do you ship internationally?
A) Not yet, but we will in the future. Write to us at email@example.com if you’d like to talk to us about it.
Q) When will I get my stuff?
A) Bikenbiker.com currently ships from our vendors directly to you. Orders are typically processed in 2 business days and different items may ship from different locations and take different amounts of time to reach you. Most items ship within 2-4 business days unless they are on Pre-order or Back order, in which case you will be informed as such by email. Standard Shipping takes additional 2-4 days from the day of shipping. For large and heavy items we ship through surface and that may take up to 5-7 days from day of shipping.
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment.
Please note: Bikenbiker.com reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or cancelled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! We are partnered with CCavenue and PayUMoney for our payment gateway and they’re the best in the business.
Q) I don’t want to use my credit card. What other options do I have?
A) If you don’t want to use your credit card, you have the options of a bank transfer or COD (Cash on Delivery). You need to select the appropriate payment method during checkout.
If you choose bank transfer, you are required to transfer the payment within 3 days of your placing the order. Once you make the transfer, please write to us at firstname.lastname@example.org with the transfer details. As soon as it hit our account, we will process your order.
If you choose COD, you will be required to hand over the payment to the courier representative who delivers your product. The policies for COD are as follows -
- No order above Rs. 10,000 will be available for purchase through Cash on Delivery.
- Buyer delivery address pin code needs to be part of List of Cash on Delivery supported pin codes. In case pin code is not supported, buyer will be informed about the same and buyer will need to choose an alternate mode of payment.
- The courier company will contact the buyer so as to confirm the delivery date and time. The buyer should ensure being available at the time of delivery along with the transaction amount in cash.
- The buyer cannot open the package before submitting the transaction amount to the courier agent.
- Octroi Charges, as may be applicable in various territories in India, shall be paid by the buyer to the Courier Agent. These additional charges will depend on the city pin code list as per government rules and regulations. The Logistics Agency will give you the Octroi receipt issued by the concerned Government agency.
- Please note as they have been deemed illegal, old Rs. 500 and Rs. 1,000 notes will not be accepted.
Q) I can't add items to my shopping cart, see my shopping cart, or access My Account.
A) Bikenbiker.com requires your web browser to accept cookies in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most updated version of your web browser, and if you continue to have problems, give us a call at +918792855118.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand's web site, or better yet,ask us!
Q) What if my item doesn't fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details
Q) I received a wrong item. What do I do?
A) Whoa! Sorry about that. Please write in to us at email@example.com and we’ll get it picked up and ship out the correct item at the earliest. See our Return Policy for details.
Q) I received a damaged product. What do I do?
A) As a process we physically check every item before it is packed to ensure it is how it is supposed to be. However, just in case you did receive a damaged product, please write in to us at firstname.lastname@example.org and we’ll look into it right away.
Q) What about closeouts/sale? Can I exchange if it does not fit?
A) Yes you can! See our Return Policy for details. Closeout/Sale returns and exchanges are handled the same way as any other item.
Q) Does Bikenbiker.com offer discount codes or coupons?
A) Occasionally we do. Stay in touch with us on our Facebook page (facebook.com/bikenbiker) and on our site to keep track.
Q) What defines a product classified as unboxed?
A) Unboxed items may include but are not limited to merchandise with the following classifications: open box, previously used for demo/video purposes, manufacture defects or cosmetic flaws, or incomplete (missing parts, packaging, tags or instructions). Please see specific unboxed item product description for full details. All unboxed items retain manufacturer warranties and qualify for our Return Policy.
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