Sign up Log in
Cart 0

Refund Policy

 Returns

Our policy lasts up to 15 days depending on the product type. Please see the table below for categories and return periods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Please email us at customercare@bikenbiker.com with images of the packaging and product if you would like to request a return. Please DO NOT send the item back to us without emailing us first. We will arrange the pick-up for the product.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a refund.

Any item that is returned more than 15 days after delivery is not eligible for a refund.

Category

 

Terms

Return Period after Delivery

Helmets

Unused without removal of any stickers (including visor sticker), labels, price-tags, original packing

10 Days

Riding Gear – Jacket

In the same condition as received without removal of any stickers, labels, price-tags, original packing

15 Days

Riding Gear – Pants

In the same condition as received without removal of any stickers, labels, price-tags, original packing

15 Days

Riding Gear – Gloves

In the same condition as received without removal of any stickers, labels, price-tags, original packing

15 Days

Accessories

Power accessories – Power charger, USB Charger, battery tenders, wiring, switches, protection kits etc.

In the same condition as received without removal of any stickers, labels, price-tags, original packing

10 Days

Parts – Lights, lighting accessories, bulbs

In the same condition as received without removal of any stickers, labels, price-tags, original packing

10 Days

Parts – Radiator guards, oil guards, crash protectors, Sliders, engine guards

In the same condition as received without removal of any stickers, labels, price-tags, original packing

10 Days

 

Inner Wear – Balaclava, base layer, Inner pants, etc.

Non- returnable

Consumables – oils, lubricants, cleaners, brushes, etc.

Non- returnable

Electronic Items – communication systems, tuning systems, quick shifters

In the same condition as received without removal of any stickers, labels, price-tags, original packing

10 Days

Automotive: Auto Accessories, Bike Accessories, Bike Breakdown Equipment, Bike Care, Bike Lighting, Bike Styling, and Accessories, Spare and Performance Parts, Tyre & Alloy

 

10 Days

 

Note :

* Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

 

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Pre-order / custom made products
  • Hygiene related items

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@bikenbiker.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged or you are facing an issue with size.  If you need to exchange it for the same item, send us an email at customercare@bikenbiker.com and follow the procedure in the Shipping section below.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should email us at customercare@bikenbiker.com and we will arrange a pick up from the same address the product was shipped.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Grounds for rejection of returns and exchange

Helmets

Gear

Parts and accessories

Consumable

 

Sale

Unavailable

Sold Out